Exchange policy & refund policy
π Exchange Policy
We offer exchanges under the conditions below:
β Eligibility for Exchange
β’ Item must be unused, in original condition, and with all accessories included.
β’ Exchange requests must be submitted within 7 days of receiving your order.
β’ Product must be returned with its original packaging.
β Exchange Process
1. Contact us via WhatsApp or email with your order number.
2. Our team will arrange pickup and delivery for the exchanged item.
3. You may exchange for another color or replace a defective item.
β Exchange Fees
β’ Change of mind: Customer pays shipping fees only.
β’ Defective product or wrong item received:
Exchange is 100% free, and we cover all shipping costs.
βΈ»
π° Refund Policy
We stand behind the quality of our products. If you need a refund, please review the conditions below:
β Eligibility for Refund
β’ Request must be submitted within 7 days of receiving your product.
β’ Item must be unused and returned in original packaging.
β’ Refund is accepted only if the item is defective or not as described.
β Non-Refundable Cases
β’ Used items
β’ Damaged products caused by misuse
β’ Change-of-mind requests (exchange only)
β Refund Process
1. Contact our support team with your order details.
2. Pickup will be arranged for inspection.
3. Once approved, refunds are issued within 3β7 business days.
βΈ»
We aim to provide a fair, transparent, and satisfying experience for every customer.
If you have any further questions, feel free to contact us anytime β the MagBag team is always here to help.